Submitting Feedback for your SmartVu®
Your SmartVu® crashes or doesn't look like the source file you uploaded? Let us know using the feedback form and we will do our best to help you out.
If you should encounter any problems such as crashes or visual issues, you can submit an issue report using the feedback form. The form can be accessed by clicking the button labeled "Report an issue" on the 3D model's detail page or a SmartVu® that was created from the model.
In the dialog that opens, please select the issues you encountered with the model. Also, you can optionally leave a more detailed description of your problem.
If you check the checkbox labelled "Submit for review", a Vuframe® administrator will manually review your 3D model and may contact you by mail in order to solve the issue with you.